This website is owned and operated by AWAIS FANCY EMBROIDERY (hereinafter and throughout this Website :)referred to us. As our registered office is at (Factory No 4, Defence Kacha Road Opposite ATS Factory Lahore , Gulberg Town) & Our principal place of business is also located at the same place.

Customers are required to read and accept all of the terms and conditions laid down in this ‘’Terms and Conditions’’ and the linked Privacy Policy, before you may use The site allows you to browse, select and purchase your favorite apparel. These TERMS AND CONDITIONS are effective upon acceptance and governs the relationship between you and Imrozia Premium / Serene Premium. If you do not agree to be bound by this TERMS AND CONDITIONS and the Privacy Policy, you may not use the Site in any way. For the purposes of this TERMS AND CONDITIONS the term ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or such other actions that implies your acceptance. Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please read the terms and conditions listed below carefully as they may contain important information relevant to you.

Imrozia | Serene cannot guarantee product availability and products, as well as their availability for immediate delivery. Imrozia | Serene reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

Within Pakistan: 5 to 7 working days for unstitched dress / 7 to 10 working days for stitched dress (Once the order has been confirmed) International: 7 to 10 working days for unstitched dress / 10 to 15 working days for stitched dress (Once the order has been confirmed) The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches. Due to COVID-19 lockdown delivery timelines have been adversely affected because of logistic issues.

Imrozia | Serene strives to make every piece of information as accurate as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Imrozia | Serene shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

We reserve the right but not the obligation to review, monitor and edit anything that you submit to the questions, reviews, comments, and suggestions (hereinafter collectively referred to as the Submissions”. In addition to the rights applicable to any submission, when you post comments or reviews to the site, you also grant us the right to use the name that you submit, with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself otherwise mislead us or third parties as to the origin of your Submissions. We further reserve the right to determine the content, appearance, design, functionality and all other aspects of the site and the Services (including the right to redesign, modify, remove and alter the content, appearance, design, functionality, and other aspects of the Site and the Services and any element aspect, portion or feature there.

By using this E-Commerce website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our E-Commerce website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

By registering for the services, you represent and warrant that (i) you are at least eighteen (18) years of age or are accessing the Site under the supervision of a parent or legal guardian, If you are a business, you are organized, registered and working under the applicable laws, (ii) you have the requisite authority, permission and right to use the Site and/or the Services and perform any obligations that arise as a result of using the Services (iii) any information provided by you shall be accurate and valid at all times. Upon successful registration, you will have a non-transferable, limited and revocable right to use the Site, in accordance with the Terms and Conditions, for the purpose of buying products on the Site. Any breach of the Terms and Conditions shall result in the immediate revocation of the Services as well as the right to use the Site. A breach or violation of any of the Terms will result in an immediate termination of your Accuracy of Billing and Account Information. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our E-commerce store. You agree to promptly update your account and others including your email address and telephone numbers so that we can complete transactions and contact you as needed.

"When it comes to any concerns about your purchase, just check out our Returns & Exchanges policy. Need to get in touch? Here's how to reach us!"
Address:Factory No 4, Defence Kacha Road, Opp ATS Factory, Lahore Gulberg Town

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Lahore (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.