Please allow up to 2 working days for the preparation of the orders. Order will be processed immediately, if they are placed between Mondays to Friday. While orders placed on Saturday and Sunday will be processed on Monday. Same is the process for any holiday, and these are processed on the next working day. Orders can be delayed due to verification or time of order being placed.
For Cash on Delivery orders, payments will be collected at the time of delivery from the shipping address.
Please note: All Cash on Delivery orders are subject to verification/call confirmation from the details provided in the shipping section. By verifying the phone number during order placement, your order is confirmed automatically.
Expected Delivery Times:
|Local||3-4 Working days|
|International||4-5 Working days|
Shipping &Customs duties:
Shipping charges are based on the destination, size and weight of your order. Any duties, if applicable will be paid by the customer.
Orders can be cancelled any time before they are processed. Once the order is shipped, you will receive an email containing the tracking information. Make sure to check your spam folder as well. Serene may cancel orders for any reason.
Common reasons include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.
Cash on Delivery orders will be cancelled, if they are not confirmed within 10 days of order placement.